Terms & Conditions

Our Details

We provide web design, web development, UI/UX, usability, website audits, UX consultancy, SEO, hosting, domain registration, website maintenance, ongoing support and related digital services to clients in the UK and internationally.

By instructing us to provide services, you agree to these Terms & Conditions together with any quotation, proposal, statement of work or other written agreement relating to your project.

1. Our Services

Depending on your requirements, our services may include:

• Website design
• Website development
• UI/UX design
• UX consultancy
• Usability reviews and testing
• Website audits
• SEO
• Website hosting
• Domain registration
• Website maintenance
• Ongoing website support
• Digital consultancy
• Website performance improvements
• Content and creative support
• Other digital services agreed with you

The exact services included in your project will be confirmed in your quotation, proposal or project agreement.

We aim to keep everything clear. If something is not included in the agreed project, we will let you know before carrying out significant additional work wherever reasonably possible.

2. Quotations and Project Scope

Before starting a project, we will normally provide a quotation, proposal or statement of work.

This may include:

• Services
• Deliverables
• Project price
• Payment arrangements
• Estimated timescales
• Client responsibilities
• Specific project requirements

If you later request additional pages, features, functionality, design changes or other work outside the agreed scope, this may be treated as additional work.

We will discuss significant additional costs with you before proceeding wherever reasonably possible.

3. Deposits and Upfront Payments

Some projects require a deposit or upfront payment before work begins.

The amount and payment schedule will be stated in your quotation, invoice or project agreement.

We may not start work until the required initial payment has been received.

If a project is cancelled, the treatment of any deposit or payment will depend on the circumstances, work already completed, third-party costs incurred, the agreement between us and applicable law.

We aim to handle cancellations fairly and transparently.

4. Payment

Invoices should be paid within the payment period stated on the relevant invoice or agreement.

If an invoice becomes overdue, we may pause work or services until the outstanding amount has been paid.

Payment delays may also affect the original project timetable.

For business clients, we reserve any rights available to us under applicable late-payment legislation.

Nothing in these Terms removes legal rights that cannot lawfully be excluded.

5. Your Responsibilities

A successful website project is a team effort.

You agree to provide the information, content, images, branding, access details, feedback and approvals we reasonably need to complete your project.

You are responsible for ensuring that materials you provide:

• Are accurate;
• Can legally be used;
• Do not infringe another person's rights;
• Are not unlawful or misleading; and
• Are suitable for publication.

You are also responsible for checking the final content of your website before it goes live.

6. Design and Revisions

Our standard website projects include three rounds of revisions, unless we agree otherwise in writing.

A revision round means a reasonable, consolidated set of changes to the work presented for your review.

Revisions are intended to refine the agreed project direction rather than restart the project from scratch.

Additional work may apply where you request:

• A completely new design direction;
• Significant changes after approval;
• New pages outside the agreed scope;
• New functionality;
• Major redevelopment;
• Additional revision rounds; or
• Significant changes to the original brief.

We will discuss significant additional work and costs with you before proceeding wherever reasonably possible.

7. Project Timescales

We will provide an estimated project timetable where appropriate.

We will do our best to keep the project moving, but timelines can change if we are waiting for:

• Content;
• Feedback;
• Approvals;
• Images;
• Branding;
• Access information;
• Decisions from the client;
• Third-party services; or
• Changes to the project scope.

We will keep you informed about significant delays wherever reasonably possible.

8. Website Review and Launch

Before your website goes live, you will have an opportunity to review it.

You are responsible for checking important information, including:

• Contact details;
• Prices;
• Product and service descriptions;
• Business information;
• Images;
• Links;
• Forms;
• Legal information; and
• Other factual content.

Once the website has been approved and launched, further changes may be treated as maintenance or additional development work.

9. Website Ownership and Intellectual Property

We want our clients to own the websites we build for them.

Once all amounts due for your project have been paid, you will own the final website, custom design and custom development work created specifically for you, subject to the exceptions below.

Some elements may remain subject to third-party ownership or licensing.

These may include:

• Plugins;
• Themes;
• Fonts;
• Stock images;
• APIs;
• Open-source software;
• Third-party libraries;
• Software platforms;
• AI tools;
• Hosting systems; and
• Other third-party resources.

We retain ownership of our pre-existing tools, systems, frameworks, reusable code, processes, techniques and general know-how.

Third-party materials remain subject to their own licence terms.

10. AI and AI-Assisted Tools

Technology is an important part of what we do, and we may use artificial intelligence and AI-assisted tools as part of our workflow.

Depending on the project, AI may assist with:

• Research;
• Content ideas;
• Design concepts;
• Image creation or editing;
• Coding;
• Development;
• Testing;
• Analysis;
• SEO research;
• User experience research; and
• Workflow automation.

We use our professional judgement when working with AI-assisted outputs.

AI can sometimes produce information that is inaccurate, incomplete or unsuitable, so we may review, edit and refine AI-assisted work.

Where content relates specifically to your business, products, services or legal claims, you should review and approve the final content before publication.

11. Third-Party Tools and Services

We may use third-party tools and services when building or managing websites.

These may include:

• Hosting platforms;
• Domain registrars;
• Plugins;
• Themes;
• APIs;
• Fonts;
• Stock images;
• Software libraries;
• Analytics platforms;
• Advertising platforms;
• Cloud services;
• Payment services; and
• Other digital technologies.

Third-party services have their own terms, licences, privacy policies, pricing and availability.

We cannot guarantee that a third-party service will always remain available, compatible or unchanged.

Where a third-party service requires a subscription, licence or renewal, the client may be responsible for those costs unless otherwise agreed.

12. Hosting

Where we provide hosting, the details of the hosting service will be included in the relevant agreement.

Hosting may be provided directly by us or through a third-party provider.

We will take reasonable steps to keep hosted websites available, but uninterrupted service cannot be guaranteed.

Downtime may occur because of maintenance, technical problems, security incidents, infrastructure failures or issues affecting third-party providers.

13. Domain Registration

Where we register or manage a domain for you, the domain remains subject to the rules of the relevant domain registry.

We cannot guarantee that a particular domain name will be available.

Domain registration and renewal charges may be separate from website design and development fees.

You are responsible for making sure that your chosen domain does not infringe another person's rights.

13 a. Free Hosting & Domain Offers

Do you provide free hosting or domain registration?

Yes.

14. Website Maintenance and Support

If you purchase an ongoing maintenance or support service, the exact services included will be agreed with you.

Depending on your package, this may include:

• Website updates;
• Plugin updates;
• Security updates;
• Backups;
• Minor content changes;
• Technical support;
• Performance checks; and
• General website maintenance.

Large redesigns, new functionality, additional pages or substantial development work are not automatically included unless agreed separately.

15. SEO

We can help improve your website's search visibility and technical performance.

However, search engine rankings depend on many factors outside our control.

These can include:

• Search engine algorithms;
• Competition;
• Industry conditions;
• Website history;
• Content;
• Technical factors; and
• Search engine policies.

We therefore do not guarantee a particular search engine ranking, traffic level, number of enquiries, sales or revenue unless specifically agreed in writing.

16. GDPR, Privacy and Legal Advice

We can help clients with the technical implementation of privacy and GDPR-related features on their websites.

This may include:

• Privacy policy implementation;
• Cookie consent tools;
• Cookie preference settings;
• Contact-form notices;
• Analytics configuration;
• Tracking controls;
• Google Analytics configuration;
• Google Tag Manager configuration;
• Meta Pixel configuration;
• Hotjar configuration;
• Microsoft Clarity configuration; and
• Other website privacy-related features.

However, we are a web design and development company, not a law firm.

We are not solicitors, barristers or qualified legal advisers, and we do not provide legal advice.

Our role is to help with the technical and practical implementation of privacy-related website features.

We cannot provide a legal opinion, formally certify a business as GDPR compliant, or determine exactly which laws apply to a client's individual circumstances.

If you need legal advice, a formal compliance assessment or advice specific to your business, we recommend speaking with a qualified solicitor, data protection lawyer or appropriately qualified professional.

17. Business Advice and Recommendations

We sometimes share ideas and recommendations about how a client's website, online presence, user experience, SEO, marketing or digital strategy could potentially be improved.

These recommendations may be based on:

• Our professional experience;
• Industry knowledge;
• Website reviews;
• User experience principles;
• Analytics;
• Research;
• Publicly available information;
• Customer reviews and feedback;
• AI-assisted tools; and
• Our own observations and opinions.

These recommendations are intended as practical suggestions, not formal business, financial, legal, accounting, investment or other professional advice.

We are a web design and development company and are not business advisers, financial advisers, accountants, lawyers or other regulated professional advisers.

We cannot guarantee that a recommendation will increase your sales, revenue, customers, website traffic, rankings, enquiries, conversions or business growth.

You remain responsible for deciding whether a recommendation is suitable for your business.

Where specialist advice is needed, we encourage you to speak with the appropriate qualified professional.

18. Security

We take reasonable measures to help protect websites and systems that we manage.

However, no website or online system can be guaranteed to be completely secure.

Clients are responsible for keeping their passwords, account information and access credentials secure.

19. Backups

Where backups are included in your hosting or maintenance service, we will take reasonable steps to maintain them in accordance with the agreed service.

We still recommend that clients keep their own copies of important business information and content.

20. Client Content and Legal Compliance

You remain responsible for your business and the content you provide for publication.

This includes responsibility for:

• Copyright;
• Trademarks;
• Product claims;
• Pricing;
• Business information;
• Regulatory requirements;
• Privacy information;
• Terms provided to your customers; and
• Other business-specific legal requirements.

We can help implement website content and functionality, but unless a separate specialist service has been agreed, we are not responsible for determining whether your business or content complies with laws applicable to your industry.

21. Privacy and Personal Information

We take privacy seriously.

Our website may collect information through contact forms and may use cookies, analytics and other technologies.

Please read our Privacy Policy and Cookie Policy for more information.

South East Goods Ltd is registered with the Information Commissioner's Office where applicable.

ICO registration/reference number: [ZB955455]

22. Cancellation and Termination

Either party may request cancellation or termination of a project in writing.

If a client cancels a project, payment may still be due for work already completed and approved third-party costs incurred, subject to the project agreement and applicable law.

We aim to handle cancellations fairly and transparently.

Nothing in these Terms removes statutory consumer rights.

23. Liability

We will always aim to provide our services professionally, carefully and to the standard reasonably expected from a web design and development business.

Nothing in these Terms is intended to remove or limit any liability that cannot legally be removed or limited.

This includes, where applicable, liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Apart from liabilities that cannot legally be excluded or limited, we are not responsible for losses that are indirect, unforeseeable or outside the reasonable scope of the services we have agreed to provide.

For business clients, any specific limitation or cap on our liability will be set out in the relevant project agreement where appropriate.

Nothing in these Terms affects statutory rights that cannot legally be excluded or limited.

24. Events Outside Our Control

Sometimes things happen that are outside everyone's control.

We will not be responsible for delays caused by circumstances that we could not reasonably prevent, including major:

• Internet outages;
• Hosting failures;
• Third-party service failures;
• Cyber incidents;
• Infrastructure problems;
• Natural disasters;
• Government action;
• Industrial disputes;
• Power failures; or
• Other exceptional events.

We will do what we reasonably can to minimise disruption.

25. International Clients

We work with clients in the UK and internationally.

International clients are responsible for ensuring that their own business, website, content and services comply with the laws applicable to them.

Where a project requires additional contractual or legal arrangements, these can be agreed separately.

26. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights available to consumers or other applicable legal requirements.

27. Changes to These Terms

We may update these Terms from time to time.

Where a project has already been agreed, the Terms applicable to that project will normally be those agreed when the project was commissioned unless we agree otherwise.

28. Contact

If you have any questions about these Terms, please contact us.