Frequently Asked Questions

South East Digital Services provides a range of web and digital services to help businesses build, improve and maintain their online presence.

Our services include:

• Website design
• Website development
• UI/UX design
• UX consultancy
• Website audits
• Usability reviews
• SEO
• Domain registration
• Website hosting
• Website maintenance
• Website optimisation
• Ongoing technical support

If you need something that isn't listed, you can still contact us to discuss your requirements.

Yes.

We work with clients throughout the UK and internationally.

Much of our work can be completed remotely, so location does not have to be a barrier to working together.

Depending on your requirements, we can work on:

• Business websites
• Service-based websites
• Professional websites
• Portfolio websites
• Landing pages
• E-commerce websites
• Website redesigns
• Website improvements
• Custom website projects

We don't believe every business needs the same type of website, so we aim to recommend an approach that fits your requirements, audience and goals.

Yes.

We normally establish your requirements and overall direction first, then work through the design before moving into development.

This gives you an opportunity to review the overall look, structure and user experience before the website is fully developed.

Every project is different, but a typical project may include:

1. Discovery – We learn about your business, audience, goals and requirements.
2. Planning – We establish the website structure, functionality and overall direction.
3. Design – We develop the visual design and user experience.
4. Development – We turn the approved design into a working website.
5. Testing – We check relevant devices, browsers, forms, links and agreed functionality.
6. Revisions – You can provide feedback within the agreed revision rounds.
7. Launch – Once the website has been approved and the agreed payment requirements have been met, we prepare it for launch.

There is no fixed timeframe because every project is different.

The timeframe can depend on:

• Website size
• Functionality
• Content
• Client feedback
• Integrations
• E-commerce requirements
• Technical complexity

We'll provide an estimated timeframe once we understand your project.

Website costs depend on the size, complexity and functionality of your project.

We provide quotations based on your individual requirements rather than using one price for every business.

Your quotation will explain what is included and any relevant additional costs.

Yes, depending on the project.

Some projects require an upfront deposit before work begins. The amount and payment schedule will be explained clearly in your quotation or project agreement.

Work will normally begin once the required initial payment has been received.

Our typical projects include three rounds of revisions.

These are intended to give you a reasonable opportunity to provide feedback and refine the agreed design.

If you request substantial changes outside the original project scope, additional charges may apply. We'll discuss significant additional work with you before proceeding wherever reasonably possible.

That's okay.

Feedback is an important part of the design process, and your included revision rounds give you an opportunity to request reasonable changes.

If your requirements change substantially after work has started, we'll discuss what is involved and whether additional time or costs will be required.

Ideally, yes, because you know your business best.

You may need to provide:

• Business information
• Service descriptions
• Company information
• Images and photographs
• Videos
• Logos and branding
• Brand guidelines
• Contact information
• Product information
• Other relevant content

If you need help organising or improving your content, we can provide practical suggestions where this is included in your project.

We ask that you provide content that you are comfortable using for your business and that you have the appropriate rights, permission or licence to use.

This can include images, photographs, videos, graphics, logos, music, fonts, written content and other materials.

If content comes from a third party, such as a photographer, stock-image provider, Canva, Flaticon or another website, please make sure the relevant permission or licence allows you to use it for your intended purpose.

We can help identify suitable content and may raise obvious concerns that we notice, but you remain responsible for confirming that content you provide can legally be used for your business.

If you're unsure about particular content, we recommend checking the relevant licence terms or obtaining appropriate professional advice.

Yes.

Where agreed as part of the project, we may help source or create suitable visual content, including stock images, graphics, vectors or other digital assets.

Third-party content may have its own licence terms, restrictions or costs.

We aim to use such materials in accordance with the relevant terms available to us, but you should also review and approve the final materials used for your business.

Not necessarily.

Some stock images, vectors, icons, templates, fonts and other third-party assets may have restrictions on being used as a trademark, logo or exclusive brand asset.

Purchasing or downloading an asset does not automatically mean that you own exclusive rights to it.

If you intend to use an asset as a trademark or important part of your brand identity, we recommend checking the relevant licence and obtaining appropriate professional advice where necessary.

You have control over your website, but third-party materials can remain subject to their original licence and usage terms.

Changing or modifying an image, vector, template, font, plugin or code does not automatically give you unrestricted ownership or rights over the original material.

If you make changes that affect the permitted use of third-party materials, you are responsible for checking the applicable terms and ensuring that your use remains appropriate.

Yes.

We may use AI-assisted tools as part of our workflow for:

• Research
• Content ideas
• Design concepts
• Image creation or editing
• Coding assistance
• SEO research
• Analysis
• Brainstorming
• User experience ideas

AI is a tool we may use as part of our process, not a replacement for professional judgement.

AI-generated content can sometimes be inaccurate, incomplete or subject to specific terms of use.

We do not provide legal advice regarding copyright, intellectual property, trademarks or the commercial use of AI-generated material.

Where AI-generated or AI-assisted images are used, the relevant AI service's terms and any applicable laws or restrictions may apply.

We will take reasonable care when using AI tools, but we cannot guarantee that an AI-generated image is:

• Exclusive to your business
• Suitable for trademark registration
• Free from every possible third-party claim
• Unrestricted for every possible commercial use

If you intend to use an AI-generated image as a trademark, logo or important intellectual property, we recommend obtaining appropriate professional advice.

Once the project has been fully paid for, you have control over your website and own the custom website design and development work created specifically for your project, subject to applicable third-party licences, software, services and intellectual property rights.

We want our clients to have the freedom to manage their website and, where technically possible, move it to another developer or service provider.

Not necessarily.

Your website may use third-party products and services that are licensed rather than owned.

These can include:

• Plugins
• Themes
• Fonts
• Stock images
• Canva assets
• Flaticon assets
• APIs
• Software libraries
• Open-source software
• Analytics tools
• Hosting services
• Other third-party services

You have control over your website, but third-party products remain subject to their own licence terms and conditions.

Some third-party software, plugins, themes or services may be discontinued, changed, updated or removed by their provider.

If a third-party product becomes unavailable or incompatible, it may affect related website functionality.

We cannot guarantee the continued availability, compatibility or support of third-party products that are outside our control.

Where appropriate, we can discuss alternative solutions. Any additional development or replacement work may be charged separately.

Generally, yes.

We don't want clients to feel unnecessarily tied to us.

Subject to outstanding payments, technology limitations and third-party licensing requirements, you can generally move your website to another developer or service provider.

Our pre-existing tools, reusable systems, frameworks, templates, code libraries and general know-how remain ours.

Where the technology allows it, we aim to provide clients with appropriate access to their website and relevant accounts.

The exact level of access will depend on the platform, technology and services used for your project.

Yes.

We can provide or arrange website hosting where this is included in your chosen service.

Hosting arrangements, pricing and what is included will be explained before you commit.

Sometimes.

Where we offer complimentary hosting as part of a project or promotion, it is normally provided for the first year only, unless we agree otherwise with you in writing.

After the complimentary period, normal hosting or renewal charges may apply.

Depending on the project or offer, we may provide a complimentary domain registration.

Unless otherwise agreed, this is normally for the first year only.

After the complimentary period, domain renewal charges may apply.

The domain will remain subject to the terms and conditions of the relevant registrar or domain registry.

We'll aim to make the renewal arrangements clear so you can decide whether you want to continue.

You may be able to continue with the existing service or, where technically possible, move to another provider.

Any additional migration or development work required may be charged separately.

In many cases, yes.

We'll first need to review your current domain, hosting and website setup.

Some transfers may involve requirements or restrictions imposed by the existing provider.

Yes.

We offer website maintenance and ongoing technical support for clients who would like continued assistance after their website has launched.

Depending on your project or package, we may also provide a limited period of post-launch aftercare at no additional charge .

Where included in your project, aftercare is intended to help make sure the completed website is working as expected.

It may include:

• Fixing genuine bugs relating to the completed project
• Correcting issues with agreed functionality
• Checking forms and key website features
• Addressing reasonable technical issues arising from the original development
• Minor assistance related to the website launch

The exact length and scope will be explained in your quotation or project agreement.

Not indefinitely.

We may include a limited period of post-launch aftercare depending on your package or agreement.

After that period, ongoing maintenance, support, updates and additional changes are normally charged separately.

Unless specifically agreed, aftercare does not normally include:

• New pages
• New features
• New functionality
• Redesigns
• Changes to the original project scope
• New content
• Regular website updates
• Ongoing SEO campaigns
• Advertising
• Social media marketing
• Other marketing activities

These services may be available separately and will normally be quoted.

Yes.

Depending on your requirements, ongoing maintenance may include:

• Website updates
• Security updates
• Backups
• Technical troubleshooting
• Website changes
• Performance improvements
• Content updates
• Plugin or software updates
• General maintenance

The services, response times and costs will be agreed with you.

We'll do our best to investigate the issue.

If the problem relates to work or services that we manage, we'll look into it.

If it is caused by a third-party provider, plugin, hosting company, external integration or another service outside our control, we'll explain what we find and discuss the available options.

Yes.

SEO is part of digital marketing, and we can provide SEO-related services as part of a website project or as a separate service.

Depending on your requirements, this may include:

• On-page SEO
• Technical SEO
• Website structure
• Metadata
• Headings
• Search-friendly content
• Website performance
• SEO recommendations
• Website audits

Not necessarily.

Basic SEO-related setup may be included depending on your project, but ongoing SEO services are separate unless specifically included in your quotation or project agreement .

No.

Search engine rankings depend on many factors, including competition, search engine algorithms, content, website authority and changes made by search engines.

We can work to improve your website's SEO, but we cannot guarantee a particular ranking, amount of traffic, number of enquiries or revenue.

Our main focus is web design, development, UX and related digital services.

Where agreed, we may provide services or recommendations relating to SEO and your online presence.

Broader marketing activities such as:

• Paid advertising
• Social media marketing
• Email marketing
• Advertising campaigns
• Content marketing
• Other promotional activities

are not automatically included in a website project unless specifically agreed.

Yes.

We can help with the technical implementation of privacy-related website features, including:

• Cookie consent
• Privacy notices
• Cookie policies
• Contact-form notices
• Analytics controls
• Tracking controls
• Consent management platforms
• Google Analytics
• Google Tag Manager
• Meta Pixel
• Microsoft Clarity

Yes.

We can help with the technical setup and configuration of a suitable cookie consent or consent-management platform.

Depending on your website, this may include platforms such as:

• Complianz
• CookieYes
• Cookiebot
• Other suitable consent-management solutions

We can also help configure consent controls for services such as Google Analytics, Google Tag Manager, Meta Pixel and Microsoft Clarity where applicable.

No.

We're a web design and development business, not a law firm or legal practice .

We're not solicitors, barristers or qualified legal advisers.

We can help with the technical implementation of privacy-related website features, but we do not provide legal advice or certify that a business or website is legally compliant with GDPR, PECR or other privacy laws.

If you need legal advice or a formal compliance assessment, we recommend speaking with a qualified solicitor or appropriate data protection professional.

We can share practical thoughts and recommendations relating to your website, online presence, user experience, SEO and digital presence.

Our suggestions may be informed by:

• Our experience
• Web design principles
• UX knowledge
• Website reviews
• Analytics
• Research
• Customer feedback
• Publicly available information
• AI-assisted tools
• Our observations

However, we are a web design and development company, not a business, financial, legal or professional advisory firm .

Our suggestions are intended as practical ideas for you to consider. They are not a guarantee of business results.

You remain responsible for deciding what is appropriate for your business.

No.

We can provide ideas and recommendations based on the information available to us, but business performance depends on many factors outside our control.

We cannot guarantee increases in:

• Sales
• Customers
• Enquiries
• Website traffic
• Search rankings
• Revenue
• Profit

Yes.

Depending on your project, we may use third-party:

• Plugins
• Themes
• Fonts
• APIs
• Hosting providers
• Domain providers
• Stock images
• Software libraries
• Analytics platforms
• AI tools
• Other digital services

These services may have their own terms, licences, privacy policies, subscriptions and usage restrictions.

Sometimes.

Some services have their own:

• Subscription fees
• Licence fees
• Hosting charges
• Domain renewal fees
• Usage fees

Where we know that a third-party service will involve an additional cost, we'll aim to make this clear before you commit to using it.

Yes.

We work with clients in the UK and internationally.

Much of our work can be completed remotely, allowing us to work with businesses in different countries and time zones.

If your business operates outside the UK, you remain responsible for ensuring that your business, website and services meet the laws and requirements applicable to your business and location.

Usually, we'll need information such as:

• Business details
• Website goals
• Target audience
• Services or products
• Branding
• Logo
• Images
• Content
• Domain information
• Examples of websites you like
• Required functionality

Don't worry if you don't have everything ready. We'll discuss what is needed before the project begins.

That's completely fine.

You don't need to arrive with a fully completed website plan.

We'll discuss your business, goals, audience, content and functionality and help turn your ideas into a practical website.

Yes.

If your existing website needs a refresh, improvement or complete redesign, we can review it and discuss possible improvements.

This may include:

• Visual design
• UX
• Mobile experience
• Website structure
• Performance
• SEO
• Content presentation
• Functionality

In many cases, yes.

We'll first need to review the website, platform, hosting and existing code to understand what we're working with.

Some websites can be difficult to modify because of how they were originally built. If we identify any significant limitations, we'll explain them to you.

We aim to keep things straightforward, practical and tailored to each client's needs .

We take the time to understand your business, goals and audience before recommending a solution.

Our approach combines web design, development, user experience and practical digital thinking.

We also try to explain things in plain English, without unnecessary technical jargon.

If you can't find the answer you're looking for, please get in touch.

South East Digital Services
Trading name of South East Goods Ltd

64 Southwark Bridge Road
London SE1 0AS
United Kingdom

Email: centralgoods52@gmail.com

Phone: 07305010623